Wednesday, 21 February 2007
Buying goods online could be made safer following proposals to update EU consumer protection laws.
Scottish National Party MEP and Europe spokesman Alyn Smith has welcomed a new drive by the EU to make online shopping across EU borders safer for all involved and is looking for stories of your online shopping problems to pass to the Commission.
Meglena Kuneva, the new EU Commissioner for Consumer Affairs will be holding a 3 month consultation during which she will be meeting with a wide range of bodies including consumer groups, small businesses, MEPs, Member State Governments and major retailers.
MEP Alyn Smith said:
"More and more people are buying online, especially those from remote areas where access to the high street is non existent or who have busy lives"
"The problem is that people are still reluctant to buy online from other EU states or when they do they often face problems returning goods or paying for them.
"If you have had any bad experiences of buying online from other EU countries or there are issues really concerning you send me your stories and I will make sure the Commissioner sees them to help shape any new legislation.
"There are important questions to answer. What rights do you have if there is a late delivery? What are your rights when you want a refund? What cover should you have during a cooling off period?
"These are questions which the Commissioner will need to address and, while I'm not sure we need complete EU control in this area, we still need clear, unambiguous rules where the rights of the consumer are protected"