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Empty promises from Culture & Leisure Services |
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Friday, 07 October 2005 |
At the CLS Committee on Wednesday 5th a paper was presented showing the
Department's proposed "Customer Promise". Commitments
include:
- You will always be served quickly and with a smile;
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Services we charge for will be competitively priced;
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Our venues will be clean.
While these are great ideals, there is no way they will be delivered
100%, i.e. the Council is certain to break its promises.
All staff cannot be expected to smile all the time, there are always
going to be queues for some services, and venues will be dirty some of
the time. And 10p for a photocopy is hardly competitive
with the shop at 5p!
Rather than making promises it cannot hope to keep, the Council should
have said that these were aims they were seeking to
achieve. Sadly it means that all other Council promises
will be taken with a pinch of salt.
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